Delivery

 

SHIPPING METHOD	DELIVERY TIME	DELIVERY COST	FREE ABOVE
UK standard delivery	2- 5 working days	£3.95	£150
UK next day delivery	1 working day	£12	n/a
European delivery	5-7 working days	£18	n/a
International delivery	7 working days	£25	n/a

 

Please see below for further delivery info:

 

Free UK standard delivery over £150 – select ‘FREE SHIPPING’ at the checkout

 

Guaranteed next day UK delivery – Next day UK delivery parcels will be sent out via Royal Mail or DPD.

Orders placed before 2pm will be received the following working day. Orders placed after 2pm on a Friday will be received on the following Tuesday, or the Wednesday if after a Bank Holiday Monday.

 

Europe Delivery – All EU countries plus Albania, Armenia, Belarus, Gibraltar, Iceland, Macedonia, Norway, Switzerland, Turkey, and Vatican City. We are unable to send to Ukraine and Russia.

Please be aware that local government and import duties may be charged. These are payable by the customer and are not the responsibility of Anna James. Please contact your local authorities to receive more information regarding importation restriction and duties. The fee will be charged at the point of import and you will be contacted directly by the courier company to settle the payment.

 

International Delivery – Countries include Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States and Virgin Islands. 

If you require delivery to a different country please contact us via info@annajamesthelabel.com and if it is possible we will provide a quote.

Please be aware that local government and import duties may be charged. These are payable by the customer and are not the responsibility of Anna James. Please contact your local authorities to receive more information regarding importation restriction and duties. The fee will be charged at the point of import and you will be contacted directly by the courier company to settle the payment.

 

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Returns & Exchanges

 

If you would like to return your item(s), Anna James will be happy to provide you with a full refund or an exchange of goods within 14 days of purchase.

If purchased from the website please fill in the form provided and return with the unwanted item. The return address will be provided on the return form. If you lose the return form please contact info@annajamesthelabel.com. All items returned must be in their original saleable condition. Unfortunately, we are unable to refund the postage for unwanted items. You will not be charged additional postage for exchanged items. We recommend that you send returns by recorded post as we cannot accept responsibility for returned items that fail to reach us.

If we have sent out an incorrect item the full postage will be refunded for our blunder.

Your right to return goods are protected under The Consumer Protection (Distance selling) Regulations 2000. For more information please visit www.legislation.gov.uk/uksi/2000/2334/contents/made.

 

Faulty Items

If your item is faulty please contact us via info@annajamesthelabel.com. Our office hours are Monday-Friday, 9.00am to 5.00pm. Once we have received the returned item we will be able to send out a replacement (if available) or alternatively we can issue a refund. This will include the postage originally paid.