Ordering
Placing an Order
All prices for items on our website are displayed and charged in British Pounds Sterling. Anna James is a VAT registered trader and therefore VAT on all products is charged at 20%.
Once you have selected an item to purchase it will appear in your shopping cart. You can then choose to continue shopping or go to the check out. You can register (this saves time entering your details with future purchases and is a secure system) or you can select to check out as a guest. You can then pay by credit or debit card through our secure payment system. We’re afraid we are unable to accept American Express, cheques or postal orders.
All items shown on the internet are currently in stock. If an error occurs and an item is in fact out of stock, we will contact you immediately with an alternative delivery date. In some cases items will be available for pre-order and accompanied with the next arrival date. Payment is required upfront for pre-ordered items.
Cancelling Your Order
If you cancel your order before the parcel has been dispatched we can refund you for the full order including the postage. If the order is cancelled after it has been dispatched the parcel will need to be returned to us before we can issue a refund (the postage cannot be refunded).
Delivery
LAST ORDERS
To ensure your gifts arrive in time for Christmas please place orders by:
UK: Wednesday 20th December 2023 by 2pm
Europe & International: Monday 4th December 2023 by 2pm
Standard UK Delivery
Please allow 2-5 working days
Under £250 – £6
Over £250 – Free . Select ‘FREE SHIPPING’ at the checkout.
Includes England, Wales, Scotland, Northern Ireland, Channel Islands and Isle of Man.
Standard UK will be sent via Royal Mail Track and Trace service. Please contact us if you would like to be emailed your tracking number.
Guaranteed next day UK delivery – £12
Orders placed before 2pm will be received the following working day. Orders placed after 2pm on a Friday will be received on the following Tuesday.
Next day UK delivery parcels will be sent out via Royal Mail Special delivery or DPD service. Please contact us if you would like to be emailed your tracking number.
Europe Delivery – £18
Please allow 5-7 working days
All EU countries plus Albania, Armenia, Belarus, Gibraltar, Iceland, Macedonia, Norway, Switzerland, Turkey, and Vatican City. We are temporarily unable to send to Ukraine and Russia.
Please be aware that local government and import duties may be charged. These are payable by the customer and are not the responsibility of Anna James. Please contact your local authorities to receive more information regarding importation restriction and duties. The fee will be charged at the point of import and you will be contacted directly by the courier company to settle the payment.
International Delivery – £25
Please allow 7 working days
Countries include Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States and Virgin Islands.
If you require delivery to a different country please contact us via info@annajamesthelabel.com and if it is possible we will provide a quote.
Please be aware that local government and import duties may be charged. These are payable by the customer and are not the responsibility of Anna James. Please contact your local authorities to receive more information regarding importation restriction and duties. The fee will be charged at the point of import and you will be contacted directly by the courier company to settle the payment.
Returns & Exchanges
CHRISTMAS EXCHANGE AND RETURN POLICY
Purchases made after the 24th November 2023 can be returned or exchanged until the 14th January 2024.
If you would like to return your item(s), Anna James will be happy to provide you with a full refund or an exchange of goods within 14 days of purchase.
If purchased from the website please fill in the form provided and return with the unwanted item. The return address will be provided on the return form. If you lose the return form please contact info@annajamesthelabel.com. All items returned must be in their original saleable condition. Unfortunately, we are unable to refund the postage for unwanted items. You will not be charged additional postage for exchanged items. We recommend that you send returns by recorded post as we cannot accept responsibility for returned items that fail to reach us.
If we have sent out an incorrect item the full postage will be refunded for our blunder.
Your right to return goods are protected under The Consumer Protection (Distance selling) Regulations 2000. For more information please visit www.legislation.gov.uk/uksi/2000/2334/contents/made.
Faulty Items
If your item is faulty please contact us via info@annajamesthelabel.com. Our office hours are Monday-Friday, 9.00am to 5.00pm. Once we have received the returned item we will be able to send out a replacement (if available) or alternatively we can issue a refund. This will include the postage originally paid.