Terms & Conditions


Welcome to Anna James’ website. Please read these Terms & Conditions carefully before using the website.

If you continue to browse and use our website, you are agreeing to comply with and be bound by the following Terms & Conditions of use, which together with our Privacy Policy govern Anna James’ relationship with you in relation to this website. If you disagree with any part of these Terms & Conditions, please do not use our website.

The term “Anna James”, “we” or “our” refers to this website, the company and its owners. The term “you” or “your” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


The Website

This ecommerce website is provided by Anna James The Label (“Anna James”) and found under the URL: annajamesthelabel.com

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Anna James reserves the right to make changes to these Terms & Conditions. When we make changes to the Terms & Conditions, we will post them here. For this reason, we encourage you to review these Terms & Conditions whenever you use our website. By visiting the website, you agree to accept any such changes.


Purchasing Terms

When placing an order the customer is making an offer which Anna James can either accept or decline. Once the order and payment have been processed the customer will receive a confirmation email. A contract between the customer and Anna James for the sale of our products will only exist once an order has been dispatched.  A dispatch email will confirm that the order has been accepted. Anna James reserves the right to decline orders.

Each order is for the personal, non-commercial use of our customer. Resale of any product without our express, written consent is strictly prohibited.

Anna James reserves the right to make changes to the website. The website is regularly updated. Prices and availability of goods are subject to change without notice. Anna James cannot be held responsible for pricing errors due to software malfunctions, or human error. Anna James is a VAT registered trader and therefore VAT on all products is charged at 20%. A delivery charge will be added to the final order at the checkout.

You warrant that all details you provide to annajamesthelabel.com for ordering and purchasing are accurate, current and complete. The credit or debit card you are using is you own and that there are sufficient funds in your account to cover payment of the product(s) you order.

If the availability of the product is incorrect on the website, we will contact you if we are unable to complete your order and either offer you an alternative or cancel and refund the order.

All promotions and offers are valid for use on our website and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of Anna James.

For more details on purchasing please see our Ordering page.

For details on returns please see our Returns page.



We accept online payments through a secure payment gateway provider by credit or debit card. Please look for the green padlock showing that the website is secure at all times. We currently accept MasterCard, JCB, Maestro and Visa. Payment from credit and debit cards are encrypted and processed immediately to safeguard your details. Card details are not saved on the website.


Conformity of Products

Specifications and descriptions of products on this website give a general description of the product and are for guidance only. Colour reproduction of the products is a close representative, variance in colour can be caused by the browser software or computer system used by you. We cannot take responsibility for any variations that occur.


Data Protection

It is your responsibility to ensure that you give us accurate and valid contact details, including your phone number, e-mail address and billing and delivery address. It is your responsibility to inform us of any changes. We comply with all Data Protection laws in the UK. Anna James is registered as a data controller with the Information Commissioner in the UK in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at www.ico.org.uk/esdwebpages/search.

Whilst we aim to protect your personal information, we cannot ensure or warrant the security of any information you send to us, and do so at your own risk.

Data collected by this site is used to take and fulfil customer orders, administer and enhance the site and service. All the information we require is necessary to process and notify you of your order, by giving us your contact details you agree that this is a method for us to communicate with you. We will never pass your contact details on to any other organisation. We only disclose information to third-parties for goods delivery purposes.


The information we collect is:

  • Your name
  • Your telephone numbers
  • Your email address
  • Your delivery address


You may request your personal information by emailing us at info@annajamesthelabel.com. A payment fee of £15 will be required. We will be able to provide you with a copy of your personal data by email. We will require proof of your identity before providing any information. Anna James reserve the right to refuse to provide information requested if identity is not confirmed.


Copyright Notice

All content including pictures, designs, logos, photographs, text written and other materials on this website are owned, controlled or licensed to Anna James. You may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any materials and content from this website in whole or in part, for any public or commercial purpose without the specific prior written permission of Anna James. We grant you a personal, limited, non-exclusive, non-transferable license to access the website and to use the information and services contained here. All content is protected by copyright, trademarks and other intellectual property rights. Unauthorized use of this content is prohibited.

If you violate any of these Terms & Conditions, your permission to Anna James’ material will automatically terminate and you must immediately destroy any copies you have made of Anna James’ material.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to Anna James. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms & Conditions.



All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Thus the trademarks that appear on this site are the property of their respective owners.


External Links

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Use of Cookies

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by Anna James. No personal details are passed on to third parties nor shared with companies/people outside of Anna James. Please see our Privacy Policy for further information.



We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or products on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products purchased or information obtained through this website meet your specific requirements.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Any disputes will be decided only by the Courts of England. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. These Terms & Conditions do not affect your statutory rights as a consumer.


Effective date: 1st April 2023

v.2.0 April 2023 Edited & customised by: Anna James, Main Street, Middleton, Leicestershire, LE16 8YU.